Live Course Payment Policy
First Step Clinical Services, LLC (FSCS)
Effective September 27, 2026
This policy applies to an identified, dated, instructor-led Google Meet Ethics or Cultural Competence course purchased through the FSCS portal. It does not change the terms of other portal services. All times are Eastern Time. A calendar day includes weekends and holidays. A full refund includes every registration and course component displayed at checkout.
Participant cancellations and attendance
| Cancel at least seven calendar days before the scheduled start | Email ivms.org@gmail.com with your name, course, date, and receipt before the exact seven-day cutoff. FSCS will refund the full amount paid to the original payment method. |
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| Cancel later | No cash refund is offered. You may request one transfer of your seat to another eligible person in the same session at least 24 hours before the start. Staff must approve the transfer, and the replacement learner must meet identity and attendance rules. There is no added transfer fee. |
| Miss or interrupt the class | A no-show, late arrival, early departure, or personal connection failure after class begins does not qualify for a refund. Contact staff promptly about any documented live makeup opportunity. Payment alone does not earn continuing education (CE) credit. FSCS may review exceptional circumstances individually. |
Changes made by FSCS
| FSCS cancels before class | FSCS will email registered learners promptly. You may choose a full refund or affirmatively choose an offered future date. If you do not choose a future date, FSCS will issue a full refund. |
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| FSCS changes the date or time | FSCS will email the revised schedule. You may accept it or request a full refund. If you do not affirm the revised schedule within seven calendar days of notice, FSCS will initiate a full refund. Silence is not consent. |
| Instructor or platform failure during class | FSCS will offer and document equivalent live makeup of missed instructional time. If it cannot provide that instruction or you decline a materially changed date, you may request a full refund. Undelivered hours do not count toward CE credit. |
| Advertised CE approval is unavailable | If FSCS cannot deliver the approved CE course as advertised, it will offer a full refund or an affirmatively chosen later approved session. An unapproved certificate will not be substituted. |
Requesting a refund and when it is sent
Email ivms.org@gmail.com with your name, course, date, and receipt. Never email your card number or security code. FSCS will acknowledge your request within two business days and initiate an approved refund within five business days of its decision.
For an FSCS cancellation or an unaccepted reschedule, FSCS will initiate the refund within five business days of the triggering cancellation or seven-day response deadline. Funds return to the original payment method; your card issuer determines when they appear. FSCS will provide the refund reference on request. No card or processing fee is deducted from a promised full refund.